On average, 20% of call duration is spent on-hold. Connect-IT Studio turns this time into an opportunity for you to delight and inform your customers and market your products and services.
Your phone system is a key customer interface, but does it create a good impression? Are your callers routed through a menu that’s easy to navigate, and what do they hear whilst they’re waiting to speak to you, or whilst you’re working on their request?
A great caller experience starts with professionally recorded welcome messages, out-of-hours announcements, menus, and messages and music whilst on hold or in a queue. Connect-IT Studio enables you to seamlessly implement music and messages from a library of 10,000+ professionally scripted and pre-recorded messages, or procure bespoke messaging using our fully integrated AI scripting tool, recorded by one of 300+ real voice artists or the latest in AI voice characters, all edited, and quality checked by sound engineers.