Terms
Key Terms & Policies
Here you’ll find links to our service policies and legal information. These documents explain how we work, what we offer, and how we protect your business.
Standard Terms & Conditions
The legal foundation of our services, outlining your rights, obligations, and how we operate as your communications provider.
Customer Transfer Preference Policy
Our commitment to protecting you from unauthorised service transfers—also known as ‘slamming’—and how we manage your account securely.
Standard Service Definition
Details our service levels, support procedures, and responsibilities to ensure your systems stay up and running.
Hosted Maintenance Terms
Outlines the benefits and limits of our Hosted Maintenance plan, including handset replacements and remote programming.
Router Assurance Terms
Covers the provision of free replacement routers for eligible models, with conditions around faults, configuration, and exclusions.
Line Guard Policy
Explains our LineGuard service, which covers Openreach call-out charges for faults not caused by their network.
Environmental Policy
Our pledge to reduce environmental impact through responsible business practices, energy efficiency, and sustainable sourcing.